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SAR USA FAQ Background Image
What is your warranty?

Sarsilmaz has a One-Year Limited Warranty on factory Parts and Labor. If you have a question about your warranty and what is covered, please feel free to reach out to the warranty department.

What is your shipping and returns policy?

For warranty work or gunsmithing, the customer is responsible for shipping their firearm to Sarsilmaz. Once work is complete, Sarsilmaz will ship the firearm back to the customer’s FFL free of charge.

Can my FFL, who is not a Sarsilmaz dealer, order directly from Sarsilmaz?

Yes, your local FFL Dealer can order firearms from Sarsilmaz with a valid FFL, or you can order from an approved Sarsilmaz US Dealer/ Distributor.

What ammo can I shoot out of my pistol?

We recommend shooting NATO Spec ammunition through our 9mm firearms. NATO spec is a slightly higher-pressure version of the more common 9mm Luger cartridge. Any NATO- or SAAMI-spec 9x19mm ammo is safe to fire through your SAR 9mm platform. We recommend shooting 230gn FMJ “hardball” through our 45ACP chambered firearms.

PLEASE NOTE: Firing reloaded or remanufactured ammunition through your Sarsilmaz firearm will void the warranty.

Can I shoot +P or +P+?

Check your owner’s manual for information about your specific firearm.

How often should I service my pistol?

We recommend cleaning and inspecting your firearm after every use. A complete cleaning guide can be found in your owner’s manual.

Can I add aftermarket parts to my gun?

Adding after-market parts to your pistol can be unsafe, result in failure, and may void your warranty. Please contact Customer Service before adding any non-OEM part or accessory to your gun.

Is it safe to dry fire my pistol?

Yes. It is safe to dry fire your firearm. Always ensure the firearm is unloaded before dry firing, and keep it pointed in a safe direction. Remember that dry fire impacts the lifespan of pins and springs just like live fire does. If you dry-fire extensively, we recommend using a snap cap or dummy plug to reduce wear on parts.

What sight picture does my pistol use?

Sarsilmaz uses a center-hold sight picture on all of its weapons.

Can I purchase small parts for my pistol that are not available on the website?

Yes, you can purchase small parts not on our website; however, these can only be installed by a Licensed Sarsilmaz for warranty issues.

Does Sarsilmaz offer gunsmithing/installation services for my upgraded parts?

Yes. Sarsilmaz offers full Gunsmithing installation services for your needs. Please call customer service for specifics and availability.